Frequently asked questions.

FoodSetu is a multi-tenant food commerce platform that lets food businesses launch branded online storefronts, manage their catalog, run orders, and handle daily operations, all from one place. Each business gets its own isolated storefront under its own brand.

FoodSetu is built for food businesses of all sizes, including restaurants, cloud kitchens, frozen food sellers, bakeries, and other specialty food brands, that want to sell directly to customers online without relying on third-party marketplaces.

Most stores go live in under a day. You create your brand profile, add your catalog, configure delivery settings, and share your storefront link. No coding or technical setup is required.

No. The platform is designed for food business owners, not developers. If you can fill out a form and upload photos, you can run your entire FoodSetu store.

Yes. Your storefront carries your own logo, brand name, colors, and banner image. Customers see your brand, not FoodSetu's. The platform runs entirely in the background.

Yes. You can point your own domain or subdomain to your FoodSetu storefront so customers visit your brand URL directly.

Yes. The storefront is built mobile-first so customers can browse, add items, and complete checkout smoothly on any device. Your store can also be installed as a Progressive Web App (PWA) on Android and iOS home screens.

Yes. You can configure your store banner, featured categories, hot deals section, and product ordering from the admin panel. The storefront reflects your choices in real time.

You can add products one-by-one through the admin panel, or import them in bulk from a CSV or Excel file. Each product supports a name, description, price, photo, categories, variants (e.g. size, spice level), and stock quantity.

Yes. You can create custom categories (e.g. Starters, Mains, Drinks, Desserts) and assign products to one or more categories. Categories appear in the storefront navigation.

Yes. Each product can have multiple variants with their own prices. For example, a dish can have Small / Medium / Large variants, each priced differently.

Yes. Products can be set with a scheduled availability window so they only appear to customers during specific hours or dates, which is useful for breakfast menus, lunch specials, or seasonal items.

Products with a stock quantity of zero are automatically shown as out of stock on the storefront. Customers see the product but cannot add it to their cart. You can re-enable it from the admin panel when restocked.

Yes. FoodSetu provides an AI Catalog Assistant with pre-engineered extraction prompts. You can process your menu photos or PDFs using Claude, ChatGPT, or Gemini, then import the structured spreadsheet directly into your admin panel.

Customers visit your storefront, browse your catalog, add items to their cart, enter their delivery address, and complete checkout. No customer account is required unless you configure one.

Yes. You can define multiple delivery zones with their own fees and estimated delivery time windows. Orders from outside your configured zones are automatically blocked at checkout.

Yes. The admin and kitchen panels receive real-time notifications when new orders are placed. You can also configure browser push notifications for admin and kitchen staff.

FoodSetu tracks the full order lifecycle: Pending → Confirmed → Preparing → Ready → Out for Delivery → Delivered. Each status change is visible to the customer and the relevant staff role.

Yes. You can configure your store to support delivery-only, pickup-only, or both, with customers choosing their preference at checkout.

Yes. You can invite staff via a secure invitation link. Each staff member gets a role-appropriate view of your operations.

FoodSetu supports Owner, Manager, Kitchen Staff, and Delivery Staff roles. Each role has a tailored interface: kitchen staff see only the order queue, delivery staff see only dispatch tickets, and so on.

Yes. Kitchen staff access a real-time order queue that shows incoming orders with their items and timestamps. They can confirm, start preparing, and mark orders as ready from this view.

Delivery staff see a queue of orders ready for pickup. They dispatch orders, mark them as out for delivery, and confirm delivery upon completion.